Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer — we appreciate your patience.
Shipping Destinations & Rates Shipping costs are calculated based on the total weight of your order and are displayed at checkout.
Australia
| Order Weight | Rate |
|---|---|
| Up to 0.5 kg | $15.00 AUD |
| 0.5 kg – 3.0 kg | $28.00 AUD |
| 3.0 kg – 20.0 kg | $32.00 AUD |
Estimated delivery: 5–10 business days after dispatch.
United Kingdom
| Order Weight | Rate |
|---|---|
| Up to 2.0 kg | $22.00 AUD |
| 2.0 kg – 20.0 kg | $30.00 AUD |
Estimated delivery: 10–20 business days after dispatch.
United States
| Order Weight | Rate |
|---|---|
| Up to 0.45 kg | $18.00 AUD |
| 0.45 kg – 0.7 kg | $22.00 AUD |
| 0.7 kg – 1.0 kg | $25.00 AUD |
| 1.0 kg – 3.0 kg | $28.00 AUD |
Estimated delivery: 10–18 business days after dispatch.
International (EU, NZ, Asia & more) Flat rate: $20.00 AUD Estimated delivery: 10–21 business days after dispatch.
Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking details. Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes For international orders, your parcel may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in your shipping cost. We recommend checking with your local customs office prior to ordering.
Delays Delivery timeframes are estimates only and may vary due to carrier delays, customs processing, or circumstances beyond our control. The Journey Of Jake is not responsible for delays once an order has been dispatched.
Lost or Damaged Parcels If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at jake@thejourneyofjake so we can investigate and assist you.